Shipping & Returns

Shipping

We currently ship Australia-wide only.

Domestic (Australia)

• Standard delivery takes approximately 2-7 business days after dispatch
• We do not offer free shipping
• All orders are dispatched from our Gold Coast warehouse

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details. Please allow 24-48 hours for tracking to update.

Returns & Product Issues

No Change-of-Mind Returns

We want you to be happy with your PLEAT. As we do not offer returns or exchanges for change of mind, please choose your size and colour carefully before ordering.

Damaged, Incorrect or Faulty Items

When your order arrives, please take a moment to check it. If your PLEAT has been damaged in transit, you receive the wrong item, or something appears to be faulty, email hello@bypleat.com within 48 hours of delivery where possible.

Please include your order number and a few clear photos, and we will help with the next steps.

Approved Returns

If a return is approved, the item must be unused and in its original packaging. Our team will provide the return instructions.

Approved refunds are processed within 5-7 business days after we receive and inspect the returned item.